Shipping policy
Shipping Policy
Order Processing Times: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
- Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout.
- Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email containing your tracking number once your order has shipped.
- Customs, Duties, and Taxes: Genesis International is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
- Damages: If you received your order damaged, please contact the shipment carrier to file a claim or contact us directly at info@genesisworld.store or genesis.international.incbots@gmail.com
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Processing Time: Orders are processed within 1-3 business days.
Shipping Time: Standard shipping takes 7-20 business days for international delivery. Expedited options may be available at checkout.
Third-Party Fulfillment: Products are shipped directly from our trusted third-party suppliers and fulfillment partners. You will receive tracking information via email once your order ships.
Customs & Duties: International customers are responsible for any customs duties, taxes, or import fees charged by their country.
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